MLS Gear Hub

Ordering & Payment

Are taxes and duties included in the price?
Yes. All prices displayed on our site are final and include any applicable VAT, import duties, and taxes. You pay the price you see at checkout with no hidden fees upon delivery.
What payment methods do you accept?
We accept secure payments via major Credit/Debit Cards (Visa, Mastercard), PayPal, and Bank Transfer for certain regions.
Is it safe to pay on your website?
Absolutely. Our checkout is secured with SSL encryption and is PCI-DSS compliant, ensuring your personal and payment information is protected.
My payment failed. What should I do?
Please verify your card details and ensure your bank allows international transactions. You may try an alternative payment method or contact your bank. Our support team is also ready to help if you contact us.
I was charged but didn't get an order confirmation. What happened?
This is usually a temporary authorization hold from your bank, which will reverse within 3-10 business days. If the charge remains, please email us your details at [email protected], and we will investigate promptly.

Shipping & Delivery

Where do you ship from and how long does it take?
We ship from fulfillment centers within the EU and the US for faster delivery. Standard delivery to Europe takes 7-12 business days, and global shipping takes 7-20 business days.
What is your shipping policy?
We offer FREE worldwide shipping on all orders over $35 . For orders below this amount, a flat-rate shipping fee of $5 applies.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking link. You can also check the status by logging into your account on our website.
What if my package is delayed or lost?
Please check your tracking information first. If there is no update or an unexpected delay, contact us with your order number, and we will work with the carrier to resolve the issue.

Returns, Exchanges & Refunds

What is your return policy?
We offer a 14-day return period from the delivery date. Items must be unworn, unwashed, and in original packaging with all tags attached. Customized items are final sale unless defective.
How do I return an item?
Please initiate a return through your account or by contacting our support team. Once we receive and inspect the returned item, we will process your refund.
How long does a refund take?
Refunds are processed within 3-5 business days after we receive the return. The time it takes for the funds to appear in your account depends on your bank or payment provider.
Who pays for return shipping?
For returns due to change of mind or size, the customer is responsible for return shipping costs. If the return is due to our error (e.g., wrong item shipped), we will cover all costs.

The MLS Gear Hub Team